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Your Privacy Across Every spinandgo Session

Lightning Roulette, Fire Joker and Football Studio share one account at spinandgo, while this Privacy Policy explains how we handle the identity, device and transaction data behind your…

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spinandgo Your Privacy Across Every spinandgo Session
CONTACT ROUTES

Reach Us About Your Privacy

Privacy questions should reach us through a channel linked to your account, helping us confirm who is making the request before any personal record is disclosed or changed. Tell us the request type, relevant dates and the account contact you used. Please avoid sending passwords, full payment credentials or unnecessary identity images. We acknowledge requests, complete proportionate identity checks and explain any legal restriction affecting our response.

Team online

Account chat

Open chat from your signed-in account and ask our team to log a privacy request. After identity checks, we route questions about collection, cookies, correction, deletion or account records without exposing extra personal data.

Privacy request form

Use the privacy request form linked in your account for access, correction, deletion or objection requests. Include enough account context for matching, but leave out passwords and complete payment credentials.

Secure account inbox

Check your account inbox for request acknowledgements and follow-up questions. We use this channel when a response contains account-specific data, reducing the need to place sensitive records in an open message.

CONTROL PRACTICES

How We Protect Your Personal Data

Our privacy work follows the data through its full account lifecycle. We limit collection to stated purposes, control staff access by role and apply security measures to stored and transmitted records.

Purpose-based collection

We collect data needed for account creation, identity checks, wallet reconciliation, support and misuse detection. Each category has a stated purpose, and we avoid requesting unrelated personal records during routine account use.

Cookie controls

Cookies help maintain your signed-in session, remember privacy preferences and measure page performance. Where a cookie is optional, you can adjust your choice through the cookie panel and revisit it later.

Account safeguards

We use access controls, session monitoring and protected data transmission to reduce unauthorised access. You should keep login credentials private and contact us promptly if an unfamiliar device or session appears.

Retention rules

Account and transaction records are kept only as long as needed for their stated purpose, legal duties, dispute handling or misuse prevention. When retention ends, records are deleted or anonymised under our procedures.

Corrections and deletion

You can ask us to correct inaccurate account data or delete eligible records. Some transaction, identity or security records may remain where law, an active dispute or misuse prevention requires continued retention.

Request handling

Our team records the scope and date of each privacy request, confirms identity proportionately and tracks the response. If we cannot fulfil part of a request, we explain the applicable reason.

Privacy Choices and Account Questions

These answers explain how personal data connects with your account, devices, payments and privacy choices. They also set out practical steps for requesting a copy, correcting an error or asking for eligible deletion. The outcome may depend on legal duties, unresolved transactions and the jurisdiction linked to your account. Contact our team through a signed-in channel when your question concerns a specific record or payment reference.

We collect your name, contact details, date of birth, verification records, device and session data, transaction history, cookie signals, chat messages and preferences. The exact fields depend on which account functions you use.

When you use Touch 'n Go, GrabPay, Boost dan FPX, we receive transaction status, amount, time and a masked reference. We use this data to reconcile your wallet, address disputes and detect suspicious activity.

Yes. Open the cookie panel to adjust optional categories and save a new preference. Cookies required for security, account sessions and requested functions may remain active because those functions cannot operate without them.

Send a request through account chat, the privacy form or your secure inbox. After proportionate identity checks, we can provide eligible records or correct inaccurate fields, subject to legal and security restrictions.

You may request deletion of eligible personal data. We may retain records required for legal duties, transaction disputes, security investigations or misuse prevention, and we will explain any category that cannot yet be removed.

Retention depends on the record’s purpose and applicable legal duties. Session data may have a shorter period than identity or transaction records, while unresolved disputes can require relevant records to remain until resolution.

Some service partners may process data outside Malaysia when supporting account security, hosting or transaction operations. Where this occurs, we use contractual and technical measures appropriate to the data and applicable legal requirements.

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